Returns Policy

Right of withdrawal — 14 days

As a consumer you may return goods bought online within 14 calendar days of receiving them, without giving a reason (Civil Code of the Republic of Moldova, art. 1013–1017). The deadline is met if you send us your return request before the 14 days expire.

What cannot be returned

For hygiene and health-protection reasons we do not accept returns of the following once the seal or packaging has been opened after delivery: - cosmetics, polishes, bases, tops, gels, makeup and skincare; - single-use consumables: gloves, towels, sheets and rolls, covers, slippers, capes, wax strips and rolls, shoe covers, cotton pads, sponges, spatulas; - brushes, files, buffers, e-file bits and other tools that touch skin or nails. These items can only be returned sealed, unused and in intact original packaging. Personalised or custom-configured goods cannot be returned either.

How to return

1. Send a request to [email — to be added] or call [phone — to be added] with your order number and the items you are returning.
2. We confirm the return and give you the shipping address.
3. Ship the items within 14 days of your request in their original packaging with all accessories and documents. Return shipping is paid by the customer, except for wrongly delivered or faulty goods, where we cover it.

Refunds

We refund the full amount paid, including standard delivery, within 14 days of receiving your return request, using the same payment method as the order (or by bank transfer for orders paid in cash). We may withhold the refund until we receive the goods or proof that you have sent them. If returned goods show use beyond normal inspection, the refund may be reduced proportionally.

Faulty or wrong items

If you received a damaged, faulty or incorrect product, contact us within 48 hours of receipt with photos. We will replace it or refund you, including shipping, and arrange collection at our expense.

Equipment warranty

Electrical equipment carries a commercial warranty as per the card in the parcel. For warranty service, contact us with your order number and a description of the fault.