FAQ
Do you deliver across Moldova?
Yes. Orders ship from Căușeni and reach every district. Delivery options and rates are shown at checkout. [Times and rates — to be added]
Can I collect in store?
Yes, choose “Store pickup” at checkout. Address: str. Burebista 68, Căușeni. [Opening hours — to be added]
How can I pay?
Cash on delivery, bank transfer and, soon, card payment online.
Can I return a product?
Yes, within 14 days of receipt if it is sealed and unused. For hygiene reasons, opened cosmetics and consumables cannot be returned. See the Returns Policy.
Do you offer salon and professional pricing?
Yes, through the For Professionals programme: bulk orders, special prices and recurring deliveries. Send a request from that page.
How do I track my order?
On the “Track your order” page, with your order number and the phone used at checkout.
Do you issue invoices?
Yes, a fiscal receipt or invoice is issued for every order. For a company invoice, enter the company details in the “Notes” field at checkout.
How can I contact you?
Phone [phone — to be added], e-mail [email — to be added], Instagram @esseli.md.
